USAA and Liberty Mutual are easily identified by their auto insurance ads. However, choosing a provider requires more research than basing a decision on television advertising. Read on to compare coverage, price, discounts and more from these insurers.
For more information on the individual companies, check out our USAA Car Insurance Review and Liberty Mutual car insurance review.
USAA and Liberty Mutual Auto Insurance Coverage
USAA and Liberty Mutual offer basic auto insurance policies such as:
To learn more about basic coverage, read our article on common auto insurance policies.
Additional USAA and Liberty Mutual features and products may be available in addition to basic coverage. Some types of insurance coverage may not be available in every state.
- Roadside assistance and towing
- Rental car fee
- Medical Payments
- Forgiveness of accidents
- Additional carpool insurance
USAA and Liberty Mutual Average Insurance Rates
Insurers set their rates using formulas with many variables. In addition to driving history, age, gender, marital status, annual mileage, geographic location, vehicle type and credit history are factors that affect total insurance costs.
Some praise USAA as a top quality auto insurance option with cheap rates. According to research by The Zebra, the average USAA policy costs less than Liberty Mutual. See the table below to compare the average annual premiums between USAA and Liberty Mutual by age group.
|Age group||USA||Liberty Mutual|
Source: The Zebra
USAA and Liberty Mutual Premium Discounts
Insurers typically encourage customers to take advantage of bundling auto insurance with home, renters, boat, motorcycle or other insurance. Combining policies can provide significant savings, so be sure to inquire about multi-policy, multi-vehicle bundling options at USAA and Liberty Mutual.
Policyholders may qualify for some of the many discounts and benefits offered by the companies:
- New car discounts
- Anti-lock brake discounts
- Discounts on anti-theft equipment
- Good student discounts
- Paperless discounts
- Early Signing Discounts
Both companies have telematics programs that monitor driving behavior to determine the premium. Other savings, such as Liberty Mutual’s discount for alternative fuel vehicles, may be available to eligible customers.
USAA offers its policyholders an unusual advantage. As an insurer focused on service workers, the benefit offers savings of up to 60% for safely storing a vehicle for 30 days. If the storage location is on a military base, drivers can get a 15% discount.
A unique feature of Liberty Mutual is the length of the auto insurance policies. Unlike most leading airlines, Liberty Mutual offers policies with a term of 12 months. Liberty’s longer policy option can help you avoid rate increases that often come at the end of typical 6-month policies.
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USAA and Liberty Mutual Customer Satisfaction Reviews
The cost of coverage should not be your only consideration when buying auto insurance. Some drivers claim that you get what you pay for and that higher prices mean better service. Regardless of how much you pay for insurance, your carrier should provide good customer service, respond quickly when you need assistance, and pay for claims made.
The JD Power 2021 US Auto Insurance Study provides key insights from the responses of nearly 39,000 auto insurance customers. The survey measures criteria related to customer satisfaction:
- Cost of car insurance
- Policy offer
- Billing Process and Policy Information
- Customer interactions
Liberty Mutual achieves “above average” ratings for overall customer service in the survey.
USAA was not officially included in this JD Power ranking because the insurer did not meet the criteria of the investigation. USAA offers its policies only to veterans and members of the United States Armed Forces and their families. Still, the company gets a lot of positive reviews and customer service is highly regarded.
USAA ranks among Investopedia’s top-rated companies in many of its ratings, including Best Auto Insurance, Best Teen Auto Insurance, and Best Military Auto Insurance.
RELATED STORIES: GEICO vs. Liberty Mutual 2022 car insurance comparison
Which has a better financial standing, USAA or Liberty Mutual?
AM Best assesses the ability of insurance companies to meet their current policy and contractual obligations. According to The Zebra, USAA shows “excellent” financial strength and Liberty Mutual’s rating is “good”.
Although the ratings are different, both airlines have the financial strength to cover their customers’ claims.
USAA vs. Liberty Mutual: Which Is Better For You?
When deciding whether USAA or Liberty Mutual is the right choice for your auto insurance policy, there are many factors to consider.
USAA gets high praise from customers. However, membership restrictions may prevent you from signing a policy with them and enjoying the company’s affordable rates. Liberty Mutual offers many discounts that can lower the cost of its policies, and its 12-month terms benefit many policyholders.
Do your research before choosing a new auto insurance policy. Choose the company and coverage levels that best meet your needs. It is best to request quotes from multiple carriers. In particular, make sure you understand what is covered before signing a new insurance policy, especially before buying a new or used car.
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